How do I place an order?
Once you have added items to your bag, Simply hover over your shopping bag in the top right corner and select view cart or check out – Complete order with any added information and any coupon codes or additional order notes such as specific delivery instruction.
Once your order has been completed you will receive a confirmation email.
How long does shipping take within NZ?
All NZ orders are shipped by overnight courier this service is complimentary
What if the item I am interested in is sold out?
Items can sell out within hours and are not always restocked. Please feel free to use our contact form to get in touch or alternativly email us at firstname.lastname@example.org and we will let you know if the item will be restocked and we can give you a time frame
What is the process for custom made orders?
If you are ordering our bespoke custom will be made to the measurments you provide. If you need any help with this or have any special requirements please get in touch with us and we will be happy to work with you – Your order will commence once payment has been received
Can I return sale items?
All sale/discounted item sales are final – Returns, refunds or exchanges are not available
Refunds are available on full priced items – On the bottom of your invoice you received with your order, you will find a returns form to fill out & return within 7 days of receiving your order – alternatively you can email us at email@example.com for another copy of your invoice.
Please allow up to 5 working days for your refund to be processed – Refunds will be issued to the credit card or paypal account originally used to make the purchase. We advise that customers ask for proof of postage & to use a tracked postage service as we are unable to offer a refund on lost items in transit.
All returns are subject to inspection before a refund is issued – Items must be returned in original condition including tags. HARLOW ROSE reserves the right to decline a refund on damaged, worn or soiled items and they will be returned to sender. You will be notified by email if your item was deemed unsuitable for a refund. The cost of shipping will be at the customers expense and is non refundable.
If you would like to exchange for a different size or item please email us firstname.lastname@example.org – The item will need to be returned in original condition including tag, your new item will be sent out once we have received and inspected the original order The customer will be responsible for the cost of sending the items back to HARLOW ROSE. Shipping is non-refundable
Custom made orders – As these pieces are made to order these are not refundable unless faulty. Please ensure you are providing correct measurments to avoid disappointment, If you need help with this please get in touch with us via our contact form or at email@example.com
Damaged or Incorrect order
All items are carefully inspected prior to shipment – If you have received an item and you are not happy with the condition or you have received the wrong order please email us at: firstname.lastname@example.org and we will arrange a replacement. Your replacement item will be shipped once we have received and inspected your original order. Shipping is non-refundable except in cases where we have made an error
We have two international shipping options: Non-tracked and takes approx. 5-10 working days and a Tracked Option which takes 4-6 working days. If you require a rush order please get in touch via our contact form or at email@example.com and we can make a special arrangment.
Payment & Sales
We accept credit/debit card, payal and direct bank transfer – These options are fully secured and your card details are not stored on our servers
You do not require a paypal account to check out via paypal.
Direct Bank transfers – Your item will be shipped once payment has cleared.
All prices are displayed in NZD